Last updated: March 2026
These terms of service ("Terms") govern your use of the Off The Clock leave-management platform ("Service") provided by S7 Labs Ltd, a company registered in England and Wales under Company No. 17073823 and whose registered address is at 31 Mount Pleasant Drive, East Harling, Norwich, England, NR16 2GB, trading as Off The Clock ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms.
The Service is designed for business use. Organisations ("Subscribers") subscribe to the Service on behalf of their employees. Subscribers' individual employees access the Service through the Subscribers' subscription. Where these Terms refer to "you", this means the Subscriber, or the individual user, as the context requires.
Off The Clock is a cloud-based leave management tool that allows organisations to manage employee holiday requests, track allowances, and maintain leave records.
Each Subscribers' data and that of its individual employees is kept separate and is not shared with or accessible to other organisations using the Service.
You agree not to:
New organisations receive a 30-day free trial with full access to all features. No payment details are required during the trial. When the trial expires, access to the Service is blocked until a paid subscription is activated. You may subscribe at any point during or after the trial at which time you will become a Subscriber.
If you choose not to subscribe after the trial ends, your data will be retained for 90 days. During this period, you may activate a subscription to regain access and export your data. After this grace period, your data will be permanently deleted.
Paid subscriptions are billed in advance on a monthly basis using per-seat pricing with bills payable on presentation. The number of seats automatically adjusts based on the number of active users in your organisation, subject to a minimum seat threshold. Prices are subject to change with 30 days' notice. Payment is processed securely by Stripe.
Fees are non-refundable. If you cancel your subscription, you will retain access to the Service until the end of your current billing period. If you are a consumer, you may have a right to cancel within 14 days of subscribing under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation.
You retain ownership of all data you submit to the Service. We do not claim any intellectual property rights over your content.
We retain ownership of the Service itself, including its design, software, branding, and all related intellectual property.
Subscribers can export their organisation's data at any time as a downloadable archive of CSV files. We encourage you to make regular exports for your own records.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect personal data.
We target 99.5% monthly uptime for the Service, although this is a target and not a guarantee. Planned maintenance may occasionally be required, during which the Service may be temporarily unavailable. We will provide at least 48 hours' advance notice of planned maintenance where practicable. We will not be liable for any unavailability of the Service during planned or unplanned maintenance and you will not be credited for any loss of use of the Service during these periods.
Support is available via email at contact@s7labs.co.uk. We aim to acknowledge support requests within 2 business days.
If you are a consumer, nothing in this section affects your rights under the Consumer Rights Act 2015, including the requirement that digital content and services be provided with reasonable care and skill.
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law, including your statutory rights under the Consumer Rights Act 2015.
Subject to the above, to the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, or any loss of data, use, or goodwill arising out of your use of the Service.
Subject to the above, our total aggregate liability for any claims arising from or relating to the Service shall not exceed the greater of: (a) the total amount you paid us in the twelve (12) months preceding the claim; or (b) fifty pounds sterling (GBP 50).
If you are a consumer, these limitations apply only to the extent permitted by the Consumer Rights Act 2015 and other applicable consumer protection legislation.
For the avoidance of doubt, where any loss is caused in part or in full by the actions or inactions of the Subscriber, including but not limited to suspension or termination for non-payment of fees or errors in organisation or employee information submitted by the Subscriber or its users, we will not accept any liability.
By you: You may cancel your subscription at any time by giving written notice. Cancellation takes effect at the end of your current billing period, and you will retain access to the Service until then.
By us for cause: If you materially breach these Terms, we may suspend your access immediately. Where practicable, we will give you notice and a reasonable opportunity to remedy the breach before terminating your account.
By us without cause: We may terminate your account by giving you at least 30 days' written notice.
Data after termination: Following any termination, your data will be retained for 90 days. During this period, you may reactivate your subscription to regain access and export your data. After this period, your data will be deleted in accordance with our Privacy Policy.
We may modify these Terms from time to time. We will notify you of material changes by email or in-app notification at least 30 days before the changes take effect. If you do not agree with the revised Terms, you may terminate your account before the changes take effect.
To the extent permitted by law, your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer, you may also bring proceedings in the courts of the country in which you are resident, and nothing in this section affects any mandatory consumer protection rights you have under the laws of your country of residence.
If you have any questions about these Terms, please contact S7 Labs Ltd. at contact@s7labs.co.uk.
Severability: If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and S7 Labs Ltd. regarding your use of the Service, and supersede any prior agreements or understandings.
Force Majeure: Neither party shall be liable for any delay or failure to perform its obligations under these Terms to the extent that this delay or failure is caused by events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, epidemic or pandemic, fire, flood, industrial action, government action, or failure of internet, cloud or third-party services. The affected party shall notify the other promptly and resume performance as soon as reasonably possible. This clause does not excuse any payment obligations. If a Force Majeure event continues for more than 60 days, either party may terminate the agreement without liability except for accrued rights.